F.A.Q.s

Hello there, we look forward to hearing from you! For your convenience, we've collected some frequently asked questions in one location and hopefully you can find the answer to your question below.

Are your handbags, wallets and accessories authentic?

Yes! All of our goods are from brand-name designers and major retailers.

What form of payment do you accept?

Wunderbar Trends accepts all major credit cards as well as PayPal.

Will you charge sales tax on my order?

It depends. We charge sales tax on orders shipped to WA.
We are required by law to collect sales tax in states where we have a physical location. The sales tax is based on the tax rate for the taxing jurisdiction where your order is shipped. 
For international shipments all import charges, duties, taxes, GST, brokerage fees, etc., are the responsibility of the purchaser and will be collected from the recipient by your local delivery agent.

Where is my order?

Thank you so much for your order! At Wunderbar Trends we do our best to ship the same day you order. We ship Monday through Saturday. Once your order has shipped, you will receive a confirmation email with your tracking number on it. That confirmation email and all correspondence from us will go through the email that you use when you used for your purchase, so please check that email’s inbox and spam folder. 

You can also enter your order number on our order status page

How fast can I get my order?

USPS Priority Mail (2-3 business days) is our default shipping option but we also ship USPS Express Mail (1 business day) if you like. Priority Mail is free for orders $149.99 and more. You can find detailed shipping prices and estimated arrival times on our shipping page.

What time does my order have to be submitted to ship out today?

Monday through Friday all orders must be submitted by 2.00 pm PST in order to ship the same day. On Saturdays orders must be submitted by 10.00 am PST to ship the same day. If the order is placed after 2.00 pm or 10.00 am respectively, it will likely ship out the next business day.

What is your exchange or refund policy?

Our refund policy can be found on our return policy page.

Do you ship to international destinations?

Yes, we do! We ship to Canada, most countries in Europe, the UK and US territories. Unfortunately at this time we only ship to select locations but if you don't find your country on the list, drop us a line and we will see what we can do.

Can you declare my package as a gift for international order? 

When you order merchandise from another country, you are required to pay customs to bring that item into the country, it is your country’s sales tax. We cannot declare your item as a gift, it is illegal and a federal offense in the United States, a.k.a. we will go to jail. Thank you for asking though.

How do I clean my new handbags and wallets?

Please take good care of your new companions! Stephanie wrote a care advice on our blog. It will give you some advice how clean and protect your new handbags and wallets.

The leather looks different in parts of my purse, is this normal?

Yes! Liebeskind Berlin and Kooba use the same color lot for each purse, however some hides have a slight variance in the color and therefore one piece of your purse may look a little different than another. It is a feature of quality and not a defect because the leather is natural and not coated with a thick layer of plastic. Once you've used it a couple of times, it will start to even out.

What happens if I return an item that I bought on sale or used a promo code on?

Discount codes are allocated across all applicable items. If you applied a discount code on the order you're returning, OR if you are returning an item purchased on sale, you'll be refunded the amount that you paid after the applied discount.

Can I return final sale items?

No, unfortunately not. These items have been heavily discounted at 50% or more. Therefore they cannot be returned or exchanged.

Do promo codes apply to final sale items?

No, unfortunately not. These items have been heavily discounted at 50% or more. Therefore no additional promo codes can be applied.

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